Returns & Exchanges

At Newtral, we want your home to feel just right, which is why we offer a 30-day trial period for all furniture and decor items to ensure they fit your space perfectly. If you are not completely satisfied with your purchase, we provide a seamless return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print and Package

  Download your prepaid shipping label and securely pack the items in their original packaging to ensure they remain protected during transit.

• 3.
  Drop Off or Schedule

  Take your package to the nearest authorized carrier location or use our portal to schedule a convenient home pickup for larger furniture pieces.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the returned items, we will issue your refund to the original payment method within 5 to 7 business days.