Frequently Asked Questions
Everything you need to know about bringing Newtral into your home.
What materials are used in Newtral furniture?
We prioritize sustainability and durability by using FSC-certified hardwoods, recycled textiles, and non-toxic finishes to ensure your home remains a safe and eco-friendly environment.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services?
Yes, we offer premium White Glove Delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.